About Us

HEET is contemporary-luxe, statement making jewelry and accessories. All pieces in our collection are handmade by trained artisans with special care using only the finest materials including genuine Swarovski crystal elements, the standard of excellence in the industry. We work with only premium natural leathers, suede and other textiles. Nothing is mass-produced and therefore individual variations in color and markings should be appreciated as part of the unique quality of the product. Please note that we attempt to provide accurate photos of every style and color, but your order may vary slightly from the one pictured online. The metal we use is a 100% Nickel-free, Lead-Free and Cadmium-free solid die-cast Aluminum Zinc blend and during production natural imperfections and markings may develop. This too adds to the unique and individual personality of every design. Our specially selected vintage components including a mix of plastics, glass and wood along with other materials create a collector aspect to our limited editions. HEET is proudly designed and created in the USA in our HOT South Florida studio and sold in the finest boutiques and shops worldwide.

Sizing and Ordering

Unless otherwise noted, all HEET Rockstar, Rock and cuff bracelets are a standard 7 inches and can be custom ordered in sizes ranging from 6 to 8 inches. Other styles range from 7 to 7-1/2 inches in length standard, depending on style and components. Men’s and Unisex bracelets run from 8 to 8-1/2 inches in length. Necklaces are approximately 16 inches without drops and pendants. Most styles can be made in shorter lengths at no additional charge. Longer lengths which require additional materials will be priced accordingly. Ring sizes are style specific as listed. All items purchased in measurements other than standard sizing will be considered special order and final-sale. Should you have a special request or sizing need please email us at info@shopHEET.com.

Shipping & Delivery

ShopHEET.com offers shipping via USPS and FedEx. Please note that FedEx will not deliver to P.O. Boxes. Ground shipping within the United States is free. Overnight shipping is available for an additional $40.00 and 2-Day shipping is available for an additional $30.00. Note that expedited shipping is applicable only to delivery time after your order has been processed and completed. Pending availability, some items may be in stock and ready to ship immediately. However there is a high demand for our collection and items are manufactured only to fulfill each individual order. Therefore it takes 7-10 business days to complete most orders. Orders shipping out of state are not billed sales tax. Please be aware that orders shipping in the state of Florida will be billed sales tax as applicable by law. International shipping is available and rates are calculated after you have added items to your cart and filled in the shipping address information, please read below.

We do our best to get your purchase to you as fast as possible. Deliveries to most parts of the US take approximately 3-6 business days.

International Shipping

We CAN ship International orders! Please email info@shopHEET.com for more information. Also, please be advised that orders shipped outside the US may be subject to local customs fees or duties and those are the responsibility of the buyer. Unfortunately we are not able to estimate these charges for you as they vary by country. Please check with the proper local authorities before placing your order. ShopHEET.com will not be responsible for non-paid import taxes, nor will we issue refunds or credits for orders that have been refused for non-payment of import taxes upon delivery.

Returns

We are confident you will be happy with your purchase of HEET. If you are not completely satisfied, shopHEET.com will accept your return within 15 days from the date of receipt. We apologize but items indicated as Final-Sale are non-returnable unless received damaged or defective in which case we ask you to email info@shopHEET.com immediately for assistance. Cancellations, changes, or returns are not allowed on custom orders or special request pieces as they are made just for you and therefore considered final-sale as well. A refund of the purchase price, less shipping costs if any, will be issued provided the returned merchandise is in its original, resalable condition and the Packing Slip is included with the return. If the original Packing Slip is not available, please email us at info@shopHEET.com for a Return Authorization Number. Credit to your original method of payment will be issued once your return is received but may take one or two billing cycles to show on your account.

Returns should be shipped through a traceable method such as UPS, FedEx or Insured Parcel Post. Please be sure to keep the return Tracking Number until you receive your refund. We cannot be responsible for lost or damaged packages. Returns should be addressed to:

HEET by PRET-EE LLC
Attn: A. Casey
3780 Burns Road, Suite 2
Palm Beach Gardens, Florida 33410

Our Guarantee

We want you to love your purchase, and wear your HEET proudly. Customer satisfaction is our number one goal. Please see our INFO page for instructions on Returns or Repairs. If you have a question about any products, orders, returns or refunds, please email us at info@shopHEET.com.