Shipping & Delivery
ShopHEET.com offers shipping via USPS and FedEx. Please note that FedEx will not deliver to P.O. Boxes. Ground shipping within the United States is free. Overnight shipping is available for an additional $40.00 and 2-Day shipping is available for an additional $30.00. Note that expedited shipping is applicable only to delivery time after your order has been processed and completed. Pending availability, some items may be in stock and ready to ship immediately. However there is a high demand for our collection and items are manufactured only to fulfill each individual order. Therefore it takes 7-10 business days to complete most orders. Orders shipping out of state are not billed sales tax. Please be aware that orders shipping in the state of Florida will be billed sales tax as applicable by law. International shipping is available and rates are calculated after you have added items to your cart and filled in the shipping address information, please read below.
We do our best to get your purchase to you as fast as possible. Deliveries to most parts of the US take approximately 3-6 business days.
Please be advised that orders shipped outside the US may be subject to local customs fees or duties and those are the responsibility of the buyer. Unfortunately we are not able to estimate these charges for you as they vary by country. Please check with the proper local authorities before placing your order. ShopHEET.com will not be responsible for non-paid import taxes, nor will we issue refunds or credits for orders that have been refused for non-payment of import taxes upon delivery.
We are confident you will be happy with your purchase of HEET. If you are not completely satisfied, shopHEET.com will accept your return within 15 days from the date of receipt. We apologize but items indicated as Final-Sale are non-returnable unless received damaged or defective in which case we ask you to email info@shopHEET.com immediately for assistance. Cancellations, changes, or returns are not allowed on custom orders or special request pieces as they are made just for you and therefore considered final-sale as well. A refund of the purchase price, less shipping costs if any, will be issued provided the returned merchandise is in its original, resalable condition and the Packing Slip is included with the return. If the original Packing Slip is not available, please email us at info@shopHEET.com for a Return Authorization Number. Credit to your original method of payment will be issued once your return is received but may take one or two billing cycles to show on your account.
Returns should be shipped through a traceable method such as UPS, FedEx or Insured Parcel Post. Please be sure to keep the return Tracking Number until you receive your refund. We cannot be responsible for lost or damaged packages. Returns should be addressed to:
HEET by PRET-EE LLC
Attn: S. Devore
4440 PGA Boulevard, Suite 600
Palm Beach Gardens, Florida 33410
We built our reputation on quality and we stand behind everything we make. We will repair or replace at our option any item purchased through shopHEET.com. Please email info@shopHEET.com with your request. Please include your name, telephone number, order number and a brief description of the problem. We will respond with instructions on how to proceed. If your item was purchased within the last six months, there will be no charge for the repair. If your item is older than six months, you will be charged accordingly for the repair and return shipping once the item is inspected and assessed. Because our products are made by hand with premium and sometimes limited materials, we may not be able to repair older styles due to unavailable or out of production components. We will do our best to refurbish your HEET to its original condition. If you purchased your HEET from another retailer, please return the damaged item to that location so that they may be able to assist you with your repair.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. Every now and then we like to send product information, sales offers, trunk show information and more to our best customers via email or USPS. If you would prefer not to receive these promotions, you may opt out by contacting us at info@shopHEET.com with "REMOVE" as the subject header and we will delete you from our lists.
ShopHEET.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.
We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
All order information sent to shopHEET.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.